I almost lost it today with someone on the phone, such a rude and arrogant fucker. I especially enjoyed it when I told him that he’d be paying for the repairs on his vehicle rather than it being covered through his warranty policy (I’m a claims technician for people who aren’t aware of my vocation!). Chew on that Mr Rumbelow-Brown (made up name) you cheesy nobrot collector!

Still no swearing in the office though. C’mon!